Frankie Makeup & Brows

Terms and Conditions 

These terms and conditions apply to makeup and brow services provided by

Frankie Makeup & Brows ABN: 68366930822

Frankie’s Studio: SHOP 2/272 Anzac Highway, Plympton, 5038, SA

Upon making a booking with Frankie Makeup & Brows you agree to the following Terms & Conditions.

Makeup & Brow Bookings

Bookings can only be made a maximum of 3 months in advance for makeup in the studio and 12 weeks in advance for brows.
All bookings are held at Frankie’s Studio in Plympton, unless otherwise agreed. 
Free on street parking is available.

Frankie Makeup & Brows accepts cash and card (including ‘tap and go’) payments.

Wedding Bookings

Bookings can be made up to 12 months in advance.  If a trial is required, Frankie advises this to be done ASAP as no dates are held until the booking fee has been paid.

A non-refundable, non-transferrable booking fee of $200- secures your booking. If Frankie is no longer required after the booking fee has been paid, it cannot be used as a credit for any other service, including any other services on the same day of the event.

Booking fees are only redeemable on the day if the initial quote is adhered to.

Frankie does not hold dates until the booking fee has been paid. If the event goes ahead, the booking fee will be deducted from the initial quote.

For a wedding or event which requires travel, there is a minimum of $850 for up to 5ppl required and maximum of 7ppl.

There will be an additional charge if Frankie is required to leave for your location prior to 6am, an extra $50 per hour prior to 6am.

Frankie will not perform half makeups (eyes or base), just eyeliner, just lipstick etc on anyone. She will only do full makeups on paying clients. If someone last minute wishes to pay for Frankie’s services at an agreed price, this will solely depend on the time Frankie has available for such service.

Frankie Makeup and Brows must be notified at least 90 days in advance if there is a decrease in makeup numbers, otherwise initial quote will be adhered to. If there is an increase in makeups numbers prior to the date or on the day, Frankie will endeavor to accommodate depending on availability and additional costs will be incurred.

Frankie does not take individual payments per person for weddings or group bookings.

BOOKING FEES: please use your full name and event date (ddmmyy) as a reference

Example: Jodie Tucker 030520

BSB: 085005 ACC: 878606588

All booking fees and final payments are strictly non-refundable.

Trials

Trials are recommended as early as possible as dates are not held until the booking fee has been paid. Trials DO NOT secure dates.

Frankie does not do trials on Saturdays as appointments are booked on the hour, which doesn’t allow enough time.

If you’re intending to get a spray tan for the event, Frankie Makeup & Brows strongly suggests also getting one for the trial as makeup can differ depending on skin colour. 

Please, no waxing for up to one week prior to trial or event, makeup will not stick to that area otherwise.

Frankie Makeup & Brows advises against lash lifting prior to event if clients wish to have false lashes.

If clients wish to have lash extensions, please ensure they are freshly done.

It is recommended that the bride and bridesmaids purchase the lip products so touch ups can be made on the day. Frankie will not provide lip products for the event after the initial product has been applied. Suggestions can be made at the trial.

Trials take place at Frankie’s Studio in Plympton.

 Travel

Frankie Makeup & Brows will travel for a minimum of 5 makeups at any given location, unless otherwise agreed.

There is a call out fee of $60 on top of $30 per 15 minutes of travel, rounded up to the nearest 15 minutes each way. This is compensation for other business declined due to travel time.

Frankie will only work from one location for any one booking. If more than one location is required, additional travel costs will be incurred and must be discussed at time of quote.

For parties less than 5, clients are welcome to book their makeup at Frankie’s Studio.

Payment options

Single Bookings : cash and card/phone payments accepted at her studio

Booking Fees : bank transfer

Weddings/events on location : cash on the day preferred otherwise bank transfer upto one week prior.

Parking

In the event where Frankie is required to park for a job, the cost incurred will be charged to the client for the duration of services rendered. Please advise if parking is required at time of booking.

Lashes

Lashes are complimentary with any makeup. The price of makeup does not change should the client not require false lashes. Frankie uses only individual lashes. Individual lashes are much more comfortable, look more natural and are also less likely to move on the day of event.

Personal Information

Should clients have any allergies, sensitivities or aversions to certain products they must inform Frankie prior to appointment as well as at the time of their booking.

Frankie Makeup & Brows will not be liable for incidental, or consequential damages however characterised, for example eczema, breakouts, sensitive skin and eyes.

Frankie understands that some clients may wish to use some of their own makeup.  In this instance, Frankie will not be held responsible for any loss in quality or longevity if products are inferior to those in her kit.

Damages and Property

Clients are financially responsible for any damages to Frankie’s property or equipment whether accidental or otherwise.

Frankie’s makeup kit and products can only be used by herself, she will not allow clients or other makeup artists to use her products or tools (including brushes) on themselves or others. Frankie follows strict hygiene procedures and therefore must be the sole user of her kit and products.

Photos

Frankie Makeup & Brows loves to post her beautiful clients on her Instagram from time to time.  Frankie will ask for your permission, of course! Please express any disinterest in being a part of her promotion/marketing on social media accounts but she would love to show off her gorgeous clients for the world to see!

In the event of a pandemic or worldly events beyond Frankie’s control:

Throughout challenging and difficult times for consumers and small businesses alike, here are my terms and conditions relating directly to pandemics or worldly events out of Frankie’s control.

In the event of a lockdown or severe restrictions in which Frankie is no longer able to legally trade, 50% of the clients booking fee may be refunded or transferred to another date, pending availability.

If clients wish to postpone their event/wedding due to restrictions or uncertainty in the future, Frankie’s normal terms and conditions will apply and booking fees are strictly non-refundable and non-transferrable. If clients wish to choose a later date for their event/wedding, a new booking fee for the new date will need to be made. The booking fee is only redeemable on the day if the initial quote is adhered to, any downsizing of numbers means the remaining balance will be however many makeups needed on the day plus travel costs.

Whilst a date is held for a client, numerous other booking enquiries are declined and referred elsewhere. Thank you for understanding.

Please take this into consideration before making your booking with Frankie to avoid future disappointment.